{"product_id":"9781349518340","title":"Revolutionize Your Customer Experience","description":"\u003cp\u003eIn his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation.\u003c\/p\u003e","brand":"Palgrave Macmillan","offers":[{"title":"Default Title","offer_id":49652890304739,"sku":"00000_00000_00000_00000","price":44.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0764\/3758\/6147\/files\/9781349518340-1.jpg?v=1788379653","url":"https:\/\/usa.kinokuniya.com\/ja\/products\/9781349518340","provider":"Books Kinokuniya USA","version":"1.0","type":"link"}