{"product_id":"9780749465308","title":"Complaint Management Excellence : Creating Customer Loyalty through Service Recovery","description":"\u003cp\u003eComplaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.\u003c\/p\u003e","brand":"Kogan Page Ltd","offers":[{"title":"Default Title","offer_id":49111881285859,"sku":"00000_00000_00000_00000","price":52.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0764\/3758\/6147\/files\/9780749465308-1.jpg?v=1788350080","url":"https:\/\/usa.kinokuniya.com\/products\/9780749465308","provider":"Books Kinokuniya USA","version":"1.0","type":"link"}