{"product_id":"9781578203055","title":"The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center (4TH)","description":"\u003cp\u003eA guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.\u003c\/p\u003e","brand":"CMP Books","offers":[{"title":"Default Title","offer_id":49166195032291,"sku":"00000_00000_00000_00000","price":66.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0764\/3758\/6147\/files\/9781578203055-1.jpg?v=1788395810","url":"https:\/\/usa.kinokuniya.com\/products\/9781578203055","provider":"Books Kinokuniya USA","version":"1.0","type":"link"}