{"product_id":"9781849696647","title":"ServiceDesk Plus 8.x Essentials","description":"\u003cp\u003eThis is a practical, hands-on guide that assists you in setting up and efficiently managing ITSM. ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.\u003c\/p\u003e","brand":"Packt Publishing Limited","offers":[{"title":"Default Title","offer_id":49176730534115,"sku":"00000_00000_00000_00000","price":45.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0764\/3758\/6147\/files\/9781849696647-1.jpg?v=1788415172","url":"https:\/\/usa.kinokuniya.com\/products\/9781849696647","provider":"Books Kinokuniya USA","version":"1.0","type":"link"}