Customer Support
Help Center
FAQ
Find answers to common questions about online shopping.
Order Status
Estimated Delivery Time
Items with the status:
Usually dispatches within 3-4 days: Item is in stock at our warehouse and will be shipped within 3-4 business days of placing your order.
Usually dispatches within 3-4 days: Item is in stock at our warehouse and will be shipped within 3-4 business days of placing your order.
Ordering Items with Different Availability
If your order contains some items that are not currently available, such as pre-orders, we will hold the order and ship all of the items together in a single shipment when everything is available.
Should you need any item in your order to be delivered as soon as it becomes available, please contact us so that we can manually arrange your shipment. Please note that extra shipping fees may apply.
Should you need any item in your order to be delivered as soon as it becomes available, please contact us so that we can manually arrange your shipment. Please note that extra shipping fees may apply.
Shipping
Shipping Within the U.S
Free Shipping on $50+ orders
Orders totaling more than $50 ( before tax) qualify for Free Shipping within the United States.
In the event that your order’s cost drops below $50 due to the cancellation of unavailable items, your order will still be eligible for free shipping.
Standard $8 Shipping Fee
An $8 shipping fee is applied to orders totaling under $50 (before tax).
Orders totaling more than $50 ( before tax) qualify for Free Shipping within the United States.
In the event that your order’s cost drops below $50 due to the cancellation of unavailable items, your order will still be eligible for free shipping.
Standard $8 Shipping Fee
An $8 shipping fee is applied to orders totaling under $50 (before tax).
International Shipping
Shipping fee: $23.00 Fixed Processing Charge + $6.00 per item
Delivery charges for international shipping depend on the number of items.
The customer is responsible for all charges, including customs, re-shipping, and any extra fees due to country regulations.
International orders cannot be split.
Delivery charges for international shipping depend on the number of items.
The customer is responsible for all charges, including customs, re-shipping, and any extra fees due to country regulations.
International orders cannot be split.
My order includes a book that is not published yet. Can you send me the rest of the books first that are already published?
If your order contains some items that are not currently available (pre-order), we will hold the order and ship all of the items together in a single shipment when everything is available.
Should you need any item in your order to be delivered separately, please contact us so that we can manually arrange your shipment. Extra shipping fees ($8.00) may apply.
Should you need any item in your order to be delivered separately, please contact us so that we can manually arrange your shipment. Extra shipping fees ($8.00) may apply.
Can I pick up my order at Kinokuniya USA Stores?
Yes. You can choose store locations for pickup when checking out of your online orders. There is no shipping fee for store pickup orders.
If the store of your choice does not have stock of an item, the item will be transferred from our warehouse. In this case, please allow extra time for your order to become ready for pick up.
If the store of your choice does not have stock of an item, the item will be transferred from our warehouse. In this case, please allow extra time for your order to become ready for pick up.
Cancels & Returns
Return Policy
Return Policies for Online Store Purchase
* Please note this policy applies to Online Store purchases only. If you purchase items at our physical stores, please check the store's return policy.
Returns or exchanges must be initiated within 30 days of purchase.
All returned items must be in original condition; shrink-wrapped products must be unopened and tags must be attached.
Blind box items cannot be exchanged or returned.
Shipping charges are non-refundable.
Products must be returned to the designated warehouse/office at customer's expense.
Kinokuniya USA reserves the right to decline exchange or return requests if the product has been used, opened, or in question.
If you receive damaged items, please contact us and provide the order number and detailed information including photos about the damage.
Please contact us to arrange an exchange or return of an item purchased on Kinokuniya USA Online Store.
If you purchase items at our physical stores, please contact the store directly.
* Please note this policy applies to Online Store purchases only. If you purchase items at our physical stores, please check the store's return policy.
Returns or exchanges must be initiated within 30 days of purchase.
All returned items must be in original condition; shrink-wrapped products must be unopened and tags must be attached.
Blind box items cannot be exchanged or returned.
Shipping charges are non-refundable.
Products must be returned to the designated warehouse/office at customer's expense.
Kinokuniya USA reserves the right to decline exchange or return requests if the product has been used, opened, or in question.
If you receive damaged items, please contact us and provide the order number and detailed information including photos about the damage.
Please contact us to arrange an exchange or return of an item purchased on Kinokuniya USA Online Store.
If you purchase items at our physical stores, please contact the store directly.
Can I exchange items I purchased Online?
We don’t handle exchanges, but we are happy to help you process a return. Please contact our customer service center regarding returns.
* If you purchase items at our physical stores and would like to exchange, please check the store's policy and contact the store directly.
* If you purchase items at our physical stores and would like to exchange, please check the store's policy and contact the store directly.
Can I Cancel an Order?
If your order is still in the Confirmed status, you may cancel the order. Please contact our customer service center for further assistance.
Once your order status has changed to "Shipped", it cannot be modified or canceled.
If you choose to return your order, please check our Return Policy.
Once your order status has changed to "Shipped", it cannot be modified or canceled.
If you choose to return your order, please check our Return Policy.
Gift Cards
Can I buy a Kinokuniya Gift Card Online?
Unfortunately, you cannot buy giftcards directly from our Webstore.
- Kinokuniya Gift Cards can be purchased at any Kinokuniya USA Store.
- If you would like to have it shipped as a gift, please fill out the form here. There will be a $7.00 domestic shipping fee as we use USPS with signature option to ensure the delivery.
*Gift cards are not taxable but shipping fees may be taxed depending on the location.
- Kinokuniya Gift Cards can be purchased at any Kinokuniya USA Store.
- If you would like to have it shipped as a gift, please fill out the form here. There will be a $7.00 domestic shipping fee as we use USPS with signature option to ensure the delivery.
*Gift cards are not taxable but shipping fees may be taxed depending on the location.
How can I check my gift card balance?
Please contact our Customer Service Center to check your gift card balance.
Membership Benefits
What are the membership benefits?
If you have any other questions, please contact us below.
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