Kinokuniya USA COVID-19 Safety Precautions
We often receive customer reviews and compliments stating how committed our staff has been to keeping Kinokuniya USA safe for all. Not only are we thankful to receive these compliments, but they also motivate us all to do even better. Thank you very much for doing your part in alleviating fears and promoting good health.
Here are some of the precautions we take to ensure the safety of customers and staff at our retail locations, logistics centers, warehouses, and offices:
Safe practice of social distancing (6-ft)
Face masks are required to enter our stores
Limited store occupancy*
Returns/Exchanges at physical locations are temporarily suspended
Limited Scheduling
We ask that our customers pay with credit/debit
Commonly used surfaces are sanitized frequently
Staff members are encouraged to wash their hands often
All staff members are asked to check their own health before entering our stores
Staff members with ANY symptoms are required to stay home.
Many locations provide free hand sanitizer and/or temperature checks
In-store events are limited or conducted completely online
Some locations have protective barriers installed at the registers
*Store occupancy varies by percentage in each location
As with anything else, it is always up to you to determine whether or not it is safe to shop at retail locations. Regardless, we fully support your decision if being safe and responsible. For those who wish to stay home, please consider using our Online Store. For more information on our domestic and international shipping policies, please visit our FAQ page.
We also offer free in-store pickup at our Kinokuniya USA locations.
There will be no shipping fee applied.
You can choose the store locations when checking out your online orders.
*Please note that the online store does not offer an option to use gift cards for in-store pick-up orders. If you would like to use a Kinokuniya Gift Card to pay for your in-store pickup orders, contact the store directly, and our store staff will help you to order and apply the gift card towards your payment.