Ordering & Shipping

Ordering:

Kinokuniya Online Store is ready to take your order! Easily browse and purchase your favorite books, manga, stationery, and gifts. Conveniently order to your home or to any of our Kinokuniya USA locations for in-store pickup.

Shipping:

International delivery orders are packaged in Japan and will be shipped to your home address.  
Please wait 7-10 business days for delivery. Once your package arrives in the US, we will send you a tracking number by email. Shipping charges will be an additional $8, but we offer Free Shipping for all orders over $50 (before tax).

Returns & Exchanges

For Store Purchase

Please contact the store at which the purchase was made for further assistance.
Kinokuniya Bookstores
Maido Stores

For Online Store Purchase

Please visit Online Store’s Return Policy.

For College Bookstores, Libraries or Wholesale customers

Please contact:
New York Office - nyso@kinokuniya.com
San Francisco Office - sales@kinokuniya.com

Gift Cards

How to Use

Kinokuniya USA Gift Card is accepted at all of our U.S. Kinokuniya stores and Kinokuniya USA Online Store.
To use your gift card at our stores, you must present a physical card to the cashier.
To use your gift card at the online store, please visit Online Store Help.
You can also call or email our Customer Service to use your gift card for special orders.

How to Purchase

Gift Cards can be purchased at any of Kinokuniya USA stores. At this moment, the Online Store or Customer Service is not available for purchasing gift cards. If you would like to have it shipped as a gift, please contact your closest Kinokuniya USA stores. There will be a $7.00 domestic shipping fee as we use FedEx Ground with signature option to ensure the delivery.

How to Check Balance on Kinokuniya Gift Card

Please click here to check the balance on your gift card.

Terms & Conditions of the Kinokuniya Gift Card

For terms and conditions of the Kinokuniya Gift Card, please click here.

Coupon

Our current coupons can only be used at our retail stores. Coupons cannot be redeemed for cash, or be replaced if lost or stolen.

Membership Benefits

Visit About Membership for more information.