Help Topics - Ordering
Payments can be made by credit card. We currently accept VISA, MasterCard, American Express, Discover, JCB and Diners Club.
If your order is eligible for tax exemption and would like to request a tax refund, please contact customer service at firstname.lastname@example.org with order details and required documents.
Gift Cards and Gift Wrapping
Kinokuniya Gift Card is accepted at all of our U.S. retail stores, online bookstore BookWeb USA, and phone orders. To use your gift card online, please enter all the number on the back of your gift card in the "Memo" section before checking out, and we will manually process your order. To use your gift card over the phone, please state the number to our representative and we will process it manually. Because the process is done manually, you may not see your gift card amount deducted until the final charge.
At this moment, we do not offer Kinokuniya USA Gift Cards online. If you would like to purchase a Kinokuniya USA Gift Card, please visit or contact your closest Kinokuniya USA location. If you would like to have it shipped from any of our retail locations, there will be a $7.00 domestic shipping fee (FedEx Ground with signature option). Please visit here for our Kinokuniya USA locations.
Gift-wrapping is available at no extra charge. You can also choose to leave a personal message on the gift tag attached to your item.
Our current coupons can only be used at our retail stores. Coupons cannot be redeemed for cash, or be replaced if lost or stolen.
Items not yet released can be pre-ordered. Your credit card will not be charged until the order is dispatched. If an order includes both currently-available and not-yet-available items, it may be held until all the items are available. Please visit here for further details.