Root Cause Analysis: Simplified Tools and Techniques (2ND)

Two professors from the Norwegian University of Science and Technology present different techniques for analyzing business and industrial problems, collecting problem cause data, and eliminating the root cause. The final chapter applies the tools to a travel agent and a manufacturer of plastic shopping bags. The second edition adds a chapter on solution implementation. The CD-ROM contains example forms and templates. Annotation 2006 Book News, Inc., Portland, OR (booknews.com)