Service Systems Engineering and Management (Operations Research Series) (2ND)

In today's world, globalization of services has become a standard practice for businesses due to advancements in computer technology and the widespread growth of the Internet. Service providers can now operate worldwide, while products can be manufactured in any location and distributed internationally with the help of modern transportation systems. Service Systems Engineering and Management, second edition, offers an updated collection of cutting-edge models, concepts, and solution methods essential for the design, control, operation, and management of service industries. This comprehensive new edition covers various topics including supply chain management, warehousing and distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services. Each chapter has been revised and includes a variety of end-of-chapter exercises such as conceptual questions, numerical problems, and "mini-case studies". This textbook is an invaluable tool for individuals involved in designing and managing service industries, including students, technical professionals, and researchers. It is particularly beneficial for industrial engineers, supply chain managers, financial and investment analysts, health service professionals, and operations researchers. A Solutions Manual and PowerPoint slides are available.