Return Policies for Online Store Purchase
* Please note this policy applies to Online Store purchases only. If you purchase items at our physical stores, please check the store's return policy.
Returns or exchanges must be initiated within 30 days of purchase.
All returned items must be in original condition; shrink-wrapped products must be unopened and tags must be attached.
Blind box items cannot be exchanged or returned.
Shipping charges are non-refundable.
Products must be returned to the designated warehouse/office at customer's expense.
Kinokuniya USA reserves the right to decline exchange or return requests if the product has been used, opened, or in question.
If you receive damaged items, please contact us and provide the order number and detailed information including photos about the damage.
Please contact us to arrange an exchange or return of an item purchased on Kinokuniya USA Online Store.
If you purchase items at our physical stores, please contact the store directly.