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Kinokuniya USA
Mai Do
SHOP ONLINE

Kinokuniya USA

Books
New Releases
Trending Manga
Featured Books
Kinokuniya Exclusives
Japanese Textbooks
Japanese Textbooks (Genki)
Stationery & Gifts
News
Collaborations
Interviews
EVENTS
Store News
Contests
Magazine Subscriptions
B2B Sales
STORES
Kinokuniya USA
Mai Do
SHOP ONLINE
Kinokuniya USA
September 30, 2020
Shipping, Availability

Ordering Items with Different Availability

Kinokuniya USA
September 30, 2020
Shipping, Availability

If your order contains some items that are not currently available, such as pre-orders, we will hold the order and ship all the items together in a single shipment when everything is available.

Kinokuniya USA
September 30, 2020
Coupon Code, Pricing

I entered a Coupon Code but it doesn't work

Kinokuniya USA
September 30, 2020
Coupon Code, Pricing

If your promo code won’t apply or you get an error message, check whether the following applies to you:

Kinokuniya USA
September 29, 2020
Coupon Code

Coupon Code Terms & Conditions

Kinokuniya USA
September 29, 2020
Coupon Code

Our general coupon code terms are listed below, but please note that each coupon code has its own unique requirements; refer to those details prior to using your coupon code.

Kinokuniya USA
September 29, 2020
Coupon Code, Payments

How to use a Coupon Code

Kinokuniya USA
September 29, 2020
Coupon Code, Payments

You can enter a coupon code in the Promo Code field and click "Apply". Coupon code may not be combined with any other coupon code or promotional discounts such as Membership Discounts.

Kinokuniya USA
September 29, 2020
Payments, Tax

Tax Exemption

Kinokuniya USA
September 29, 2020
Payments, Tax

If your order is eligible for tax exemption and you would like to request a tax refund or waive, please contact us.

Kinokuniya USA
September 29, 2020
Payments

When will I be charged for my order?

Kinokuniya USA
September 29, 2020
Payments

Your payment will be authorized (deducted) from your credit card limit. The actual amount will be charged when your order has been shipped and completed.

Kinokuniya USA
September 29, 2020
Payments

How to change credit card information

Kinokuniya USA
September 29, 2020
Payments

Firstly, go to "Your Account" page to delete the previous credit card information. To register a new card, proceed with your order from "Check Out" and you will be able to register a new card when you complete your order.

Kinokuniya USA
September 29, 2020
Payments

Payment Options

Kinokuniya USA
September 29, 2020
Payments

Credit Card: VISA, MasterCard, American Express, Discover, JCB, Diners Club. You can also use a Kinokuniya Gift Card to pay for your online purchase.To use your Gift Card online, enter all the numbers on the back of the Gift Card in the "Delivery Memo" section while checking out.

Kinokuniya USA
September 28, 2020
Payments

I had paid while placing an order, but received another transaction notification. Am I being double charged?

Kinokuniya USA
September 28, 2020
Payments

The first notification serves only as an authorization for the ordered transaction. The actual amount is charged only when your order is shipped and completed, and the receipt has been sent to you.

Kinokuniya USA
September 28, 2020
Cancellation, Refund

Some of the items I ordered have been canceled. Will I get a refund for the canceled items?

Kinokuniya USA
September 28, 2020
Cancellation, Refund

We do not charge for canceled items. You may see the authorized amount including canceled items remains, but the actual amount excluding canceled items will be charged once your order has been shipped and completed.

Kinokuniya USA
September 28, 2020
Cancellation

Why is my order canceled?

Kinokuniya USA
September 28, 2020
Cancellation

Orders may be canceled due to availability, such as items being out of stock or out of print. Invalid payment authorization may also affect canceled orders.

Kinokuniya USA
September 28, 2020
Changing Orders

Can I change my online order?

Kinokuniya USA
September 28, 2020
Changing Orders

Orders that are once submitted cannot be modified online. If you’ve noticed a mistake on your order, please contact us for further assistance.

Kinokuniya USA
September 28, 2020
Changing Orders

Change of Shipping Address

Kinokuniya USA
September 28, 2020
Changing Orders

If you wish to change your shipping address after your order is confirmed, please contact us or call us at (212) 869-1267 (Mon - Fri 11am - 5pm in Eastern Time) at your earliest convenience.

Kinokuniya USA
September 28, 2020
Changing Orders

Splitting Orders

Kinokuniya USA
September 28, 2020
Changing Orders

If some items are ready to be shipped before others, we will gladly split your order.
Please note that an $8 shipping fee will be charged for the additional shipments.

Kinokuniya USA
September 28, 2020
Changing Orders

Adding Items to a Confirmed Order

Kinokuniya USA
September 28, 2020
Changing Orders

All orders placed on Online Store will be processed automatically.
Adding items to a confirmed order will be handled manually, so please contact us.

Kinokuniya USA
September 28, 2020
Pricing

Do retail stores price-match with online store prices?

Kinokuniya USA
September 28, 2020
Pricing

No. Online prices are only applicable for online store orders. Place an order online and enjoy the online price!

Kinokuniya USA
September 28, 2020
Pricing

Are online and retail store prices the same?

Kinokuniya USA
September 28, 2020
Pricing

No. Retail store and online prices may vary due to several reasons, such as special promotions or exchange rate fluctuations.

Kinokuniya USA
September 28, 2020
Membership Discounts, Refund, Payments

My order was made without member discounts. Do I get a refund for the discounts?

Kinokuniya USA
September 28, 2020
Membership Discounts, Refund, Payments

Please contact us if your order was made without membership discounts even though you have a valid membership card.

Kinokuniya USA
September 25, 2020
Membership Discounts

Why is the item added to Cart not a Member Price?

Kinokuniya USA
September 25, 2020
Membership Discounts

Member Prices will apply when you have a valid Kinokuniya Membership Card Number linked to your account.

Kinokuniya USA
September 25, 2020
Membership Discounts

Why is my membership information shown as invalid?

Kinokuniya USA
September 25, 2020
Membership Discounts

Please make sure to enter the correct membership card number and expiry date.

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