You can use a Kinokuniya Gift Card to pay for your online purchase, except for in-store pickup orders. To use your Gift Card online, please enter all the numbers on the back of the Gift Card in the "Delivery Memo" section while checking out.

You can enter a coupon code in the Promo Code field and click "Apply". Coupon code may not be combined with any other coupon code or promotional discounts such as Membership Discounts.

If your order is eligible for tax exemption and you would like to request a tax refund or waive, please contact us.

Your payment will be authorized (deducted) from your credit card limit. The actual amount will be charged when your order has been shipped and completed.

Firstly, go to "Your Account" page to delete the previous credit card information. To register a new card, proceed with your order from "Check Out" and you will be able to register a new card when you complete your order.

Credit Card: VISA, MasterCard, American Express, Discover, JCB, Diners Club. You can also use a Kinokuniya Gift Card to pay for your online purchase.To use your Gift Card online, enter all the numbers on the back of the Gift Card in the "Delivery Memo" section while checking out.

The first notification serves only as an authorization for the ordered transaction. The actual amount is charged only when your order is shipped and completed, and the receipt has been sent to you.

Please contact us if your order was made without membership discounts even though you have a valid membership card.